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Help Desk

Information Technology Services

Visit for a full list of applications and useful links. Listed below are a handful of the most popular Íæż½ã½ã student and employee platforms.

For complete access to support information, knowledge base documents send an email from your official Íæż½ã½ã campus email account to TechSupportFREEuafs.

  • For campus-wide IT emergencies call 479-788-7460.
  • The voicemail message provides information on how to reach the personnel on call outside of normal office hours.
  • The Service Desk cannot assist with password resets and hardware or software issues outside of the normal operating hours. 
  • The Information Technology Service Desk provides support for faculty, staff, and students Monday through Friday, 7:30 a.m. to 7 p.m.

Please send your feedback to TSFeedbackFREEuafs.

Policies

Faqs

Íæż½ã½ã uses Microsoft accounts that allow students and employees to reset their campus passwords. Once you have registered two or more authentication methods for your Íæż½ã½ã Microsoft account, without having to contact the IT Service Desk.

If your password is not working and you have NOT registered two or more authentication methods to your Íæż½ã½ã Microsoft account, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7 p.m. Monday through Friday, and the staff will be happy to assist you. 

Íæż½ã½ã operates two wireless networks on campus: Íæż½ã½ã and Íæż½ã½ã-Guest. Students, faculty, and staff should always connect their devices to the Íæż½ã½ã network. The Íæż½ã½ã-Guest network is for temporary use only by authorized visitors to our campus (those without a campus network login). Do not connect your devices to any other wireless network. 

Guests using the Íæż½ã½ã-Guest network will be required to self-register. Registration requires a valid email address and mobile phone number that can receive text messages. Registrations are good for 24 hours.

IMPORTANT: All users of the Íæż½ã½ã campus networks (both wired and wireless) agree to abide by the Íæż½ã½ã Acceptable Use Policy.
 
They also agree to keep their computers updated with the latest operating system and anti-virus updates.

If you are having trouble logging in to  campus technologies, please first verify that your Íæż½ã½ã credentials are working properly. You can do this by logging into the Microsoft .

If you cannot log into the My Account page, please use the to recover your account.

If you cannot reset your password, please call the IT Service Desk at 479-788-7460 between 7:30 a.m. and 7 p.m. Monday through Friday, and the staff will be happy to assist you. 

Yes, Google apps (except Gmail) are still available by logging into